PRIVACY & COOKIE POLICY

Helvetra Campaign Services
Last Updated: 26 February 2026

1. Introduction

Helvetra Campaign Services (“Helvetra”, “we”, “us”, or “our”) operates managed campaign operations environments that support ongoing marketing and communications programmes.

From our base in Zurich, Switzerland, we support organisations coordinating distributed campaigns across European and international markets. Our environments are used continuously to organise planning, approvals, content coordination, and delivery activity.

This Privacy & Cookie Policy explains how we collect, use, store, and protect personal data when:

  • You visit helvetracampaigns.com
  • You contact us
  • You engage Helvetra Campaign Services to operate campaign environments
  • You interact with systems we manage on behalf of clients

2. Company Details

Company Name:
Helvetra Campaign Services

Headquarters:
Zurich, Switzerland

Privacy Contact Email:
privacy@helvetracampaigns.com

3. Our Role in Data Processing

Data Controller
When processing personal data for our own purposes, including website enquiries, commercial discussions, and vendor communications.

Data Processor
When operating campaign management environments on behalf of clients. In these cases, the client remains the data controller and Helvetra processes personal data strictly under contractual instruction.

4. Categories of Personal Data We Collect

Business Contact Information

  • Name
  • Company name
  • Job title
  • Business email address
  • Telephone number
  • Information voluntarily submitted in enquiries

Campaign Environment Data (Client Systems)

  • User account identifiers
  • Access logs
  • Campaign scheduling records
  • Approval workflows
  • Content coordination metadata
  • Activity and audit logs

Where such data contains personal data, it is processed solely in accordance with client instructions.

Website & Technical Information

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referral source

5. Why We Process Personal Data

  • Respond to enquiries
  • Operate and maintain campaign environments
  • Ensure continuity and stability of service
  • Maintain visibility across active campaigns
  • Monitor performance and reliability
  • Maintain system security
  • Comply with legal obligations

Helvetra Campaign Services does not sell personal data.

6. Legal Basis for Processing

Where applicable under European data protection laws, we rely on:

  • Contractual necessity (providing agreed services)
  • Legitimate interests (ensuring reliable campaign operations)
  • Legal obligation
  • Consent (where required, including for non-essential cookies)

7. Your Rights

If you are located in the European Union, United Kingdom, or Switzerland, you may have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent

You may lodge a complaint with your local supervisory authority.

8. Data Sharing

We may share personal data with:

  • Technology and hosting providers
  • Monitoring and security partners
  • Professional advisers
  • Regulatory authorities where legally required

All third parties are required to implement appropriate safeguards.

9. International Data Transfers

As Helvetra supports clients operating across multiple markets, personal data may be transferred outside Switzerland or the European Economic Area.

Where required, we implement appropriate safeguards such as contractual data protection commitments or recognised transfer mechanisms.

10. Data Retention

We retain personal data only for as long as necessary to support active campaign engagements, maintain operational records, and comply with legal requirements.

Website enquiry data is typically retained for up to 24 months unless a longer commercial relationship is established.

Retention of client platform data is governed by contractual agreements.

11. Data Security

Helvetra Campaign Services implements appropriate technical and organisational measures to protect personal data, including controlled system access, monitoring, structured change management, and operational continuity controls.

12. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide insight into usage patterns.

13. Types of Cookies We Use

Essential Cookies – Required for core website functionality, secure navigation, and system stability.

Analytics Cookies – Used to monitor website traffic and improve usability. Where required under European law, analytics cookies are placed only after consent.

Marketing Cookies – Helvetra Campaign Services does not currently use advertising or behavioural marketing cookies.

14. Managing or Withdrawing Consent

You may accept or reject non-essential cookies via our cookie banner or adjust your browser settings to block or delete cookies at any time.

15. Children’s Data

Our services are directed at professional and business users. We do not knowingly collect personal data from children.

16. Updates to This Policy

We may update this Privacy & Cookie Policy periodically. The latest version will always be available on our website with the updated revision date displayed above.